Service Desk Analyst I

Company: VirtualVocations
Location: Sterling Heights
Posted on: April 5, 2025

Job Description:

A company is looking for a Service Desk Analyst I to provide first-level support in IT Technology Services.
Key Responsibilities

Process incoming calls and handle incidents or service requests using IT Service Management software
Utilize various tools to diagnose and resolve technical issues remotely and onsite
Maintain accurate records of incidents and service requests for communication and reporting

Required Qualifications

High School Diploma required
MCP, A+, ITIL, or other IT industry standard certification preferred
0-4 years of experience in Information Technology or Healthcare required
Knowledge of PC components and Microsoft software required

Keywords: VirtualVocations, Ann Arbor , Service Desk Analyst I, Professions , Sterling Heights, Michigan

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