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IT Infrastructure L2 Support

Company: VirtualVocations
Location: Kalamazoo
Posted on: October 9, 2024

Job Description:

A company is looking for an IT Infrastructure L2 Support/Major Incident Manager.



Key Responsibilities

Provide Tier 2 support and respond to user requests for technical assistance
Manage the lifecycle of major incidents and document restoration steps
Coordinate and address technical questions while maintaining effective communication with end-users


Required Qualifications & Training

Minimum of two years of service desk or desktop technician experience
High School Diploma or equivalent required
Intermediate-level computer skills
Experience with ITIL processes and managing major incidents
Special training in A+, Network+, MCDST, MCP, ITIL, and HDI preferred

Keywords: VirtualVocations, Ann Arbor , IT Infrastructure L2 Support, Other , Kalamazoo, Michigan

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