Bilingual L1 Support Engineer

Company: VirtualVocations
Location: Livonia
Posted on: April 5, 2025

Job Description:

A company is looking for a L1 Support Engineer (Bi-Lingual, English/Portuguese).
Key Responsibilities

Provide technical assistance to end-users of Canvas through various communication channels
Validate issues, answer how-to questions, and resolve end-user issues via the Canvas user interface
Maintain thorough records in the ticketing system and escalate unresolved tickets to the L2 Support team

Required Qualifications

Fluency in reading, writing, and speaking English and Portuguese
High school diploma
Strong technical, troubleshooting, and analytical skills
Ability to function in a self-directed and fast-paced environment
Proven professionalism in client interactions

Keywords: VirtualVocations, Ann Arbor , Bilingual L1 Support Engineer, Engineering , Livonia, Michigan

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